In recent years, the Tinghu District Power Supply Service Center of State Grid Yancheng Power Supply Company has deepened the "government-enterprise grid co-construction" model, integrating the power supply service grid with the street and community administrative grid, and promoting the "one-network linkage for major issues and one-grid resolution for minor issues" working mechanism. By having customer managers join enterprise WeChat groups, customer needs can be collected online and quickly handled offline, truly achieving "service with a network, grids within the network, people within the grids, and everyone fulfilling their responsibilities," so that enterprises can find "their own people" as soon as possible when encountering equipment failures.
Previously, when businesses encountered abnormal power consumption or needed to increase capacity, they often had to visit the business hall and wait for on-site inspections, a process that was lengthy and involved many steps. Now, the Tinghu District Power Supply Service Center of State Grid Yancheng Power Supply Company has fully implemented a "dual manager" responsibility system and online power services through the "State Grid Online" APP, opening up a green channel for power services. For key projects, they implement "one-company-one-policy" energy consumption diagnostics, proactively tailoring access solutions and load management suggestions for businesses, guiding them to adjust high-energy-consuming processes to off-peak hours, and assisting them in applying for low-cost power financial services such as "e-loan" and "e-ticket," effectively helping businesses reduce their electricity costs.Cordless Vacuum Cleaner OEM
A small grid service contact card connects power supply companies with thousands of market entities through a bond of trust. Staff patiently explain safe electricity use, reminding businesses to regularly check relay protection devices and backup emergency power supplies. They meticulously register and document any hidden hazards discovered, such as overheating of old connections and condensation on cabinets, and track their rectification and resolution, preventing minor issues from escalating into major malfunctions. This proactive service, by taking the initiative to "diagnose" problems, eliminates safety hazards in their infancy, significantly reducing the risk of unplanned production stoppages due to electrical faults for businesses in the area, and providing a more robust power safety net for continuous production line operation.
Meanwhile, the Tinghu Power Supply Service Center has established a service chain of "demand collection - rapid response - closed-loop implementation." It categorizes and files individual questions raised by enterprises during visits, such as dedicated line upgrades, reactive power compensation optimization, and distributed photovoltaic grid connection consultations. Questions that can be answered on-site are addressed immediately, while those requiring coordination are assigned specific responsibilities and deadlines, ensuring that "every matter receives a response and every issue is resolved." The center also promotes convenient measures such as "electricity application without certificates" and "customer requests not leaving the grid," streamlining electricity application materials and reducing internal processing steps. Since the beginning of this year, the efficiency of the entire electricity application process in the area has significantly improved, and customer service satisfaction has remained high.
Electricity is the "lifeline" of industrial development, and high-quality service is the unchanging "compass" for power supply companies. The grid-based enterprise-linked service of the State Grid Yancheng Power Supply Company's Tinghu District Service Center is not only a vivid practice of the principle of "People's Electricity for the People," but also a concrete step in optimizing the regional electricity business environment. It ensures that power supply services go beyond meter reading and billing, embedding themselves into the fabric of enterprise production and operation, becoming a warm source of support when difficulties arise, and an invisible engine driving high-quality local economic development
