To earnestly implement the service tenet of "People's Electricity for the People," Li Xiang, Deputy General Manager of State Grid Yancheng Dongtai Company, recently conducted a special investigation on quality service work at Dongtai Company. The investigation focused on key areas such as improving service quality and efficiency, perfecting the collaborative mechanism, and ensuring electricity supply for people's livelihoods, clarifying the path and building synergy for improving the quality and efficiency of service work in the next stage.cordless stick vacuum China
In recent years, the State Grid Yancheng Dongtai Power Supply Company has consistently focused on customer needs, strengthening support through professional collaboration, improving efficiency through meticulous management, building credibility through fairness and impartiality, and safeguarding the bottom line through safety, thus continuously leading the region in service quality and efficiency. They have broken down professional barriers, deepened collaboration between marketing and production, dispatching, and operation and maintenance, and established a collaborative mechanism where the back end supports the front end and the front end empowers the back end. They regularly conduct business skills training and practical exercises, forging a front-line team that is "technically proficient, service-oriented, and capable of tackling tough challenges." Relying on innovative mechanisms such as joint application for water, electricity, gas, and telecommunications services, and "multi-professional consultation + special handling," they have simplified electricity application procedures and reduced connection time, allowing businesses and the public to "run fewer errands, get things done easily, and avoid inconvenience," continuously improving service response speed and professional standards. They adhere to a problem-oriented approach, focusing on customer demands across various channels, establishing a demand ledger, clarifying rectification deadlines, and implementing closed-loop tracking to prevent service risks and reduce the total number of complaints. We will deepen grid-based service management, extend our services to the grassroots level of communities and villages, conduct regular electricity safety inspections and hazard investigations and remediation, and innovatively build a three-tiered dynamic hazard management system of "green, yellow, and red" to achieve early detection, early rectification, and early resolution of hazards.Cordless Vacuum Cleaner China
Meanwhile, using customer satisfaction as a benchmark, they continuously enhance the stickiness of local services, winning customer recognition with warm and efficient services. They fully disclose key information such as electricity application procedures, fee standards, and promised time limits, proactively accepting social supervision and eliminating hidden barriers and illegal charges. Adhering to the principle of treating everyone equally and providing dedicated service, they handle every business and respond to every request in accordance with laws and regulations, whether it is a large enterprise or a small and micro enterprise, an urban resident or a rural resident, effectively protecting the legitimate rights and interests of customers. They safeguard the entire service process with integrity and uprightness, creating a fair, just, transparent, and efficient electricity application environment, continuously improving customer satisfaction and trust. They coordinate development and safety, solidly advancing key tasks such as ensuring power supply for the national college entrance examination, the Jiangsu provincial examination, and flood and typhoon prevention, closely monitoring on-site operational safety, and rigorously investigating potential hazards in power grid equipment. Focusing on ensuring electricity supply for people's livelihoods, they optimize power grid operation, strengthen emergency repair force allocation, ensure rapid response and efficient handling of sudden faults, safeguard the bottom line of safe production, and prevent various public opinion risks, contributing solid power strength to safeguard the high-quality development of the local economy and society with reliable power supply.
Therefore, we must emulate the State Grid Yancheng Dongtai Power Supply Company by strengthening professional collaboration, refining management and control measures, upholding fairness and impartiality, and building a solid safety barrier. With a more resolute determination, more pragmatic measures, and a more robust work style, we must continuously deepen the construction of high-quality services, highlight the fundamental role of electricity services in improving people's lives, and inject a continuous stream of power momentum into local economic and social development.
